FREQUENTLY ASKED QUESTIONS
Below you will find a list of frequently asked questions. If your question is not listed here, feel free to contact us!
Do you have a waiting area?
Yes, we do, we offer coffee, water, juice, pop, magazines, YouTube, Netflix and Amazon Prime. We also have a small area for children to play while you are waiting for your vehicle to be serviced.
Can you make after hours service calls?
No, we do not typically do after hours service calls. HOWEVER, depending on the problem and/or vehicle, you can reach out to our towing company – A.C. Towing – at (613) 284-3465. They may be able to assist you.
Are you open on weekends?
No, we are not currently open on the weekends.
What are your hours of operation?
We are open Monday through Friday 8:00 am to 5:30 pm. Closed on Saturdays and Sundays.
Do you keep records of what has been done to my vehicle?
Yes, we keep copies of all repair orders that are billed out through our shop. If you are ever in need of a copy of a repair, simply call our office and we will send you the copies you need.
If you provide us with your email address, our automated system will send you updates and suggested maintenance to you occasionally.
Do you accept credit cards and e-transfers?
Yes, we accept all major credit cards (Visa, MasterCard and American Express) and you can either call in or make a payment in person upon picking up your vehicle. You can also send an e-transfer to office@ogilviesauto.com.
How long should I wait in between oil changes and should I wait until my oil light comes on?
This is a good question and is asked of us very frequently. Typically your vehicle can go 3 months or 5,000 kilometres (whichever comes first) before the next oil change. However, synthetic oils allow you a longer interval between changes (some up to 7,000 kilometres) before your next oil change. However, we do not advise that long as it truly does break down the oils in that long of intervals.
What do I do if my Check Engine light is on?
Typically with Check Engine Lights, there could be a number of issues causing it, from not getting the gas cap on tight enough, to a plugged EVAP vent and so much more. This is a very common question on most vehicles and can be solved by hooking it up to our scan tool and resolving the issue at hand by repairing what needs fixed. If your Check Engine Light is flashing, DO NOT drive the vehicle as that indicates a catastrophic failure. Call us right away and we will help you resolve the issue.